What I Learned From Our Broken Heating Unit

Sometimes, you forget what excellence is all about. You get so wrapped up in your day to day affairs, that keeping your head above water is about all you can think of. I’m having some problems with our heating system at the moment, so I recently had a repairman come out to give an estimate. I was blown away. He was thorough, meticulous, and professional. He not only spent several hours digging around to figure out what was going on, but he took the time to carefully explain what was going on. I was shocked by how much he really cared about getting the unit fixed properly.

Then he said something that made me want to cry. He told me … Read more...

Posing Basics: Face-to-Face

When I first started doing wedding photography six years back, posing terrified me. I would do anything to get through them as quickly as possible. And my least favorite poses were face-to-face ones. They seemed so mundane – like prom pictures. If the girl stood in front of the guy with her back on his chest, it automatically became more dramatic. If the couple walked side by side, it conveyed a sense of looseness and movement. But facing each other? What’s there to do with that?

As time passed by, I came to enjoy posing more, and I saw the value of face-to-face poses. After all, when you think about it, there are only so many ways to make a … Read more...

Clients Are Never Right

We’ve all heard the adage that the client is always right. Of course, I think anyone who has worked customer service know that’s not true. Clients are wrong all of the time. In fact, they may be wrong more often than they’re right. The truth is there’s going to be a day in every relationship, good or bad, where you just don’t see eye to eye. The more experienced you become, in fact, the more frustrating the experience often is. You have a way you want to do things, and you have more distinct expectations about how things are supposed to be.

I just got an album request a couple weeks ago about retouching that had me pulling hairs out. … Read more...