Clients Are Never Right

We’ve all heard the adage that the client is always right. Of course, I think anyone who has worked customer service know that’s not true. Clients are wrong all of the time. In fact, they may be wrong more often than they’re right. The truth is there’s going to be a day in every relationship, good or bad, where you just don’t see eye to eye. The more experienced you become, in fact, the more frustrating the experience often is. You have a way you want to do things, and you have more distinct expectations about how things are supposed to be.

I just got an album request a couple weeks ago about retouching that had me pulling hairs out. … Read more...

Improve Your Business by Going Past Perfect

Ansel Adams said that when we are developing an image in the darkroom, we need to go one step beyond perfect in order to know that a picture looks right. How else would we know whether an image is sufficiently contrasty, light, or dark if we don’t go past the ideal? In this day and age with tools like Lightroom and Aperture, that’s less of an issue. But in the days of the darkroom, it was often quite tempting to stop well before an image was fully refined.

If it’s an error not so frequently made with image processing (in fact, I’d hazard a guess and say most pictures are overtoned), it’s still commonplace for wedding businesses. There is so … Read more...